Return, Exchange & Refund Policy
At Superyogis, every product is designed to support your practice and well-being. If something isn’t right, here’s how we can help.
Return Conditions
To be eligible for a return or replacement:
- Items must be unused, unwashed, and in the same condition as received.
- Items must be in their original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
- An unboxing video (if available) or videos/photos showing the issue/damage.
Return Process
- Contact our support team at info@superyogis.in with your order number and reason for return within 7 days of delivery and share the requested details.
- If approved, we will provide you with return instructions and a return shipping address.
- Once the product is received and passes quality check (QC), the replacement will be shipped or refund will be issued.
Shipping Fees
- Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or defective.
- Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be excluded.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within [6–10] business days.
Order Changes (Within 30 Minutes)
You can request a change in order i.e. product, address or other modification within 30 minutes of placing the order by contacting Superyogis customer support through the channels mentioned on our website.
- Modifications are subject to product availability.
- After 30 minutes, orders are usually processed and cannot be modified or cancelled.
- No refunds are offered for change of mind after this period.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us immediately at info@superyogis.in within 24 hours of delivery so we can correct the issue at no extra cost to you. Please share the proofs in the form of photos and videos.